Last year, Shreveport Police Communications Officers answered more than 232,000 calls for service.
Some of those calls involved life and death situations, while others involved the reporting of drunk drivers or drug activity. Still, others involved numerous non-emergency matters such as asking for directions and phone numbers to utility companies.
No matter what the call, the communications officers were expected to think quickly, remain calm and deal with oftentimes difficult or distraught individuals.
Next week marks National Public Safety Telecommunications Week, which honors the many telecommunications professionals who provide 911 emergency assistance to citizens 24 hours a day, seven days a week.
The idea to designate a week to honor communications officers was first conceived in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office in northern California. Congress formally proclaimed this honorary week 10 years later. It is now permanently recognized each year.
While the individuals behind the voice are the ones who are being recognized during the week, callers can help them in their jobs by simply using the 911 System correctly.
A non-emergency telephone number is provided by the Shreveport Police Department for calls that are not actual emergencies. Those who don’t have an emergency can call 673-7300 and be directed to the right department that can help them. This frees up operators to answer true emergency 911 calls.
Tips for using the 911 system are attached to this press release.