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Communications
Provided Services
The Fire Communications Division of the Shreveport Fire Department is a nationally accredited agency that provides a variety of support services to the department and serves as Caddo Parish’s “Gateway to Public Safety”.

Divisions
The Chief of Communications is in command and responsible for all aspects of the division operation. The division is comprised of three sections:
  • Administration
  • Operations
  • Information Technology

Administration
The Administration Section is assigned two assistant chiefs of communications, one of which is in command of operations, and the other is responsible for training and quality assurance. One management assistant is responsible for accreditation and one administrative assistant provides administrative support for the division.

Information Technology
The Information Technology Section consists of two information technology specialists, one responsible for training and software issues and the other responsible for hardware issues for the department.

Operations
The Operations section of the division is made up of eight supervisors (FCOII) and 32 fire communications officers (FCOI). All officers are required to be certified Basic Telecommunicators and Emergency Medical Dispatchers.

This division serves as the initial recipient of all 9-1-1 calls originating within Caddo Parish. They are also responsible for processing all emergency and non-emergency requests for service received by the Shreveport Fire Department and the Caddo 9-1-1 system. Personnel of this division maintain a constant file on the location and status of all fire personnel and equipment / apparatus, and when required, relocate these resources to provide adequate protection to all areas of the city. This division also provides dispatching services for the seven Caddo Parish Fire Districts.

Annual Statistics
During the year 2013, Fire Communications Officers processed over 280,000 incoming 9-1-1 calls and an estimated 50,000 calls on the regular 7-digit telephone numbers. Of those calls, over 38,000 resulted in actual events within the city limits of Shreveport, and over 10,000 events for the Caddo Parish Fire Districts. Complete annual reports for the division are available: 2008, 2009, 2010, 20112012, 2013.

Accounting
The division has an annual operating budget of 3.3 million dollars, of which 3.1 million is allocated for personnel costs.  The division offset some of the costs associated with equipment purchases, equipment maintenance and facility, by entering into cooperative agreements with other agencies.  This generates in excess of $295,000 in cash reimbursements annually.

National Accreditation
The Fire Communications Division received national accreditation in July 2003 through the Commission on Accreditation for Law Enforcement Agencies (CALEA) Public Safety Communication Center Accreditation process. Our division was the first accredited communications center in the State of Louisiana and the only Fire Communications Center in the nation to receive this coveted award.  Members of the Communications Division are active in a variety of professional organizations, and work diligently to promote professional excellence in the public safety communications industry. The division was re-accredited in July, 2012 and is due for reassessment in 2015.

Feedback
The Communications Division encourages both positive and negative feedback concerning citizen interaction with members of our agency. If you have a complaint, comment, or commendation, please refer to our brochure for the proper procedure. Please do not hesitate to file a complaint or commendation when necessary. This information is invaluable to the Shreveport Fire Department's continuing effort to provide the best possible service to our community.



City of Shreveport, Louisiana