The mission of the Customer Service Division of the Department of Water and Sewerage is to provide billing and collecting charges associated with services provided by the Department of Water and Sewerage. The Customer Service Team provides day-to-day customer support by telephone for information and services and is committed to providing timely and accurate billings along with collecting payments fairly and equitably.
This Division is responsible for setting up new accounts, billing of water and sewer customer accounts, submits work orders regarding account inquiries and investigation/evaluations, disconnecting/reconnecting services for non-payment, and provides customer service with the ability to serve the customer in an appropriate manner.