Section 5.07 of the Shreveport City Charter provides for a chief administrative officer (CAO) to oversee the day to day operations of the City of Shreveport and its various departments. Currently, the position of CAO is vacant. The CAO and his/her staff work closely with the Office of the Mayor to ensure that the mayor’s goals are reflected in the daily operations of the various departments.
Along with general oversight responsibilities, this office coordinates citizen inquiries and complaints, budget preparation and submission to the City Council, along with coordination of legislative matters being sent to the City Council for consideration and action.
Concerns & Complaints
Shreveport implemented a Citizen Complaint Tracking System to ensure timely and effective response to citizens concerns relating to city services. Please call the city’s special complaint telephone line at 318-673-5013.
Any complaint called into the mayor or CAO will be quickly routed to the appropriate department for response. The tracking system allows the CAO a method to monitor the departments’ response to complaints and provides important data revealing the needs of Shreveport’s residents. If you have any suggestions for improved services, please let us know.