FAQs • Shreveport, LA • CivicEngage

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2011 Bond

1. What is a bond election and what is the April 2 vote about?: A bond election is when the city leverages, in this case already levied property taxes millages (what you pay) to receive funds for larger capital projects, such as roads, bridges, sewerage, etc., that are too expensive to pay through the annual operating budget.

On April 2, voters will be asked to review three separate propositions to secure / solidify, repair / replace or renovate portions of the city’s problematic infrastructure. The three proposals total $175 million, but because the current debt services level of the city is the lowest since 1992, all can be done with no new or additional tax.

2. What are the three propositions I can vote on and do I vote separate for each one?

When you enter your polling station booth, you will see the following three separate propositions and will vote for or against each one:

Proposition One: Water and Sewerage Projects - $92.7 million
Proposition Two: Public Buildings, Parks and City Systems - $38 million
- Police Department Projects - $5.4 million
- Fire Department Projects - $5.4 million
- Parks and Recreation Projects - $26.2 million
- Finance Department Project - $1 million
Proposition Three: Streets and Drainage Projects - 44.3 million

3. How were these projects selected and who selected them?: A citizens bond issue study committee was created in early 2010. This group of 16 citizens (two appointed by each council member, with two more by the mayor) worked diligently, pouring over financial records, asking city department heads hard questions, touring facilities, holding public meetings for other citizen input, and after almost six months selected these projects as the most critical for the city to address at this time. They then submitted their final list to the City Council.

4. Will this bond issue raise taxes?: No. These bonds will be paid by existing property tax millage. There is no new or increased tax.

5. Doesn’t the city already have too much debt?: The city has been diligently paying down its debt over the past several years. Currently, the debt is the lowest it has been since 1992.

6. Does the city have enough money to pay for this debt?: Yes. The 26.56 mills (lowest since 1990) designated for the Debt Service Fund can only be used to pay on general obligation bonds. Additionally, the Citizen’s Bond Issue Study Committee purposely left an additional $113 million in residual bonding capacity that could be bonded in the event of a city-wide emergency in the future. This amount could also be added without an increase in taxes.

7. If the city has money to pay for this debt, why can’t that money be spent on some of these projects?: The annual property tax (estimated at $37 million) used to leverage against any current or future bond amount may be enough to do a few projects a year, but is not enough for major overhauls to complete systems at one time, which is now required.

The situation is similar to if you were to buy a house and leverage what your income is, and will be against the total amount. It would not make sense to build your home one year at a time with only the funds you saved that year, would it? So, you took out a loan, leveraged with your future earnings and bought a completed house. This works the same way.

8. Why can’t the city just use the general fund to pay for these projects?: The general fund is used primarily for year-to-year operations costs and is heavily dependent and sales taxes already committed to various programs, salaries, materials, supplies, maintenance, services and equipment. Funding capital projects through the general fund would require either a new revenue source or a reduction of services.

9. Will this bond issue help the general fund?: It could, by lowering maintenance and repair costs. It costs less to maintain new or upgraded facilities.

10. Has the city ever issued general obligation bonds for sanitary sewer projects?: Yes. Shreveport voters approved a bond issue for sewer projects in 1968 and 1978.

11. How much sewer work is estimated in order to resolve current sanitary sewer overflow issues?: The bond has set aside its largest share, $71.5 million, to put a significant dent in the estimate $200 million required to restore the entire sewerage system. We have to start somewhere and a failure to do anything is not an option and the Department of Justice and EPA are going to require the repairs one way or another. This way, the city is taking proactive steps to solving its own problems before being forced to by the federal government.

12. If proposition 1 fails, what percentage increase in water / sewer rates would likely be required to resolve the current SSO issues?: If the city cannot issue general obligation bonds then revenue bonds may be needed. Those revenue bonds would need to be backed or leveraged by a revenue source. That revenue source would likely be a substantial 29% increase in water-sewer rates.

13. Will this work benefit the local economy?: Yes. Many of these contracts will be awarded to local contractors, engineers, and suppliers. These projects will have a positive impact on our local economy.

14. How long will it take for these projects to be completed?: Some of the larger projects could take several years to complete, while others will start and finish next year. Many projects require engineering and design work to be completed prior to construction. The total of $175 million in bonds likely will be issued in increments spanning 3-4 years as projects are ready to proceed.

15. Why are some projects listed as "citywide’" or "neighborhood," but without a specific area designation?: Some of the projects listed are location specific while others are not; leaving flexibility in the funds for use in other neighborhoods if more immediate needs present - specific to the legal description, e.g. sewer rehab. The city maintains a prioritized list of projects based on input from City Council members, maintenance costs and current conditions of specific projects.

16. Why do we have to pay $8 million to comply with Americans with Disabilities Act (ADA) projects?: The city has entered into a legal agreement with the U.S. Department of Justice that it would finish all necessary ADA violation projects in an agreed upon time frame. Failure to do so will likely subject the city to fines. The projects include improvements to major facilities and will allow all residents and visitors to Shreveport to better enjoy all the features of the city.

17. When is the vote?: Early voting has already started and will continue through March 26. Just go to the Caddo Register of Voters Office at 525 Marshall, Suite 103, between 8:30 a.m. and 6 p.m. For everyone else, the election is Saturday, April 2, 2011 between 6 a.m. and 8 p.m.

18. Where do I vote?: You should be able to vote at your normal polling place. If you need assistance finding your polling place, please contact the Caddo Registrar of Voters at 318-226-6891.

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Auxiliary Officer Program

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1. Do I have to live in Shreveport to join the auxiliary?: You must be a citizen of Louisiana and a resident of Caddo Parish.

2. Are auxiliary officers reimbursed / paid for their services?: Auxiliary officers are volunteers and as such receive no financial compensation.

3. After the auxiliary training academy, is there additional training required?: Auxiliary officers are required to have a total of 24 hours training each year. This is accomplished at monthly meetings where general auxiliary business is discussed and retraining is conducted. In addition, auxiliary officers may attend any class conducted at the Shreveport Regional Police Training Academy.

4. Does the department or city provide insurance in the event of injury while on duty?: Auxiliary officers are covered by the City of Shreveport's Workmen Compensation up to $250,000 for injuries they may receive while on active duty. In addition, they are eligible to join national groups such as the National Reserve Law Officers Association which provides accidental death and medical insurance coverage for officers injured or killed in the line of duty.

5. Can auxiliary officers issue tickets?: Auxiliary officers write tickets for fire zone and handicap parking violations, as well as non-moving violations.

6. Are auxiliaries supplied with uniforms and equipment?: The department supplies uniforms, as well as necessary equipment such as duty belt, radio holder, and traffic vest. A cleaning allowance is also included to keep uniforms neat and clean.

7. What vehicles are used by the auxiliary?: The auxiliary has a fleet of nine vehicles reserved for their use only. They are regular police units, complete with radios to be used for dispatch.

8. What are the requirements to maintain my position with the auxiliary?: All officers are required to perform a minimum of 24 hours of active duty each quarter for a total of 96 hours per year. In addition, they are required to attend all auxiliary meetings and training sessions as both are mandatory.

9. What are some of the auxiliary’s request for service?

Write accident reports on private lots
Keep fire and handicap parking spaces clear
Traffic control for power lines down or traffic signals out
Assist at community functions with crowd control
Be a police presence in neighborhoods

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Building Permits

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1. Who issues permits?: The City's Permits Center issues construction permits:
Government Plaza, Room 130
Ph: 318-673-6100

2. When is a permit required?

A permit is required whenever an owner, authorized agent, or contractor proposes to:

Construct, enlarge, alter, repair or move, demolish, or change the occupancy of a structure
Construct, alter, repair, or move:
- Air conditioning and ventilating systems
- Boilers
- Electrical systems
- Elevators
- Furnaces
- Incinerators
- Plumbing and gas piping systems
- Signs
- Sprinkler and fire extinguishing systems

3. What do I bring when applying for a permit?: When applying for a permit, two complete sets of plans and specifications are required. One complete set will be returned to you when the permit is issued.

4. Who must prepare the plans?: A mechanical engineer registered to do business in Louisiana must prepare and place his seal on all plans for mechanical installations valued at $10,000 or more in commercial and industrial buildings, apartments, or townhouses.
When the permit is for a commercial or industrial building, apartments or townhouses (with four or more units) having a value of $50,000.00 or more, the plans must be prepared by and bear the name and seal of either an architect or civil engineer registered to do business in Louisiana.
Otherwise, the owner or a plan service may prepare the detailed plans.

5. What must a complete set of plans and specifications include?

The plans and specifications which accompany a permit application must be prepared in detail sufficient for the city's reviewers to determine if all code requirements are met. Required submittals must include:

Details on proposed alterations and renovations
Exterior and interior elevations, and wall sections
Floor plan to scale - labeled rooms / spaces
Foundation plan with details to scale
Heating, ventilating, and air conditioning plans to scale
Schedules for doors, windows, room finishes, and framing details
Site (plot) plan to scale (showing existing and proposed landscaping), size and location of all utilities, all structures proposed and existing, paving, parking, drainage, grade, elevations, or contours

Specific detailed information is required within each of these submittals. To help avoid confusion and otherwise unnecessary delay, you are encouraged to contact the Permits and Inspections Division for additional information about these requirements.

6. How are plans reviewed?

Plans are reviewed by the Permits and Inspections Division and other officials to assure that the requirements of the following codes and ordinances are met:

Cross lake pollution control ordinance
Drainage / storm water control ordinance
Erosion control during construction
Fire prevention ordinance state fire marshal rules and regulation
Flood hazard prevention ordinance
Off-premise outdoor advertising regulations
On-premise outdoor advertising ordinance
Property standards code
Standard building code (which includes necessary plumbing, HVAC. and other requirements)
Zoning ordinance

This generally requires that representatives of several city departments review the submitted plans. For simple projects with properly completed plans, application reviews can often be completed in one or two days.

Projects which affect exits, stairs, seating arrangements, handicap accessibility, or any other features covered under state statues must be submitted to the state fire marshal for review. This may take from two to three weeks. If a project does not include any of these features, or you aren’t sure if your plans need to be submitted to the State Fire Marshal, you are encouraged to contact the Shreveport Fire Prevention Bureau at 318-673-6740.

7. What other permits are required?: If a new driveway is required, a permit must be obtained from the Office of the City Engineer. The Permits and Inspections Division can assist in determining whether a driveway permit is needed. If construction involves assembly occupancies, above or underground fuel tanks, explosive storage or handling, or a burn permit, the Fire Prevention Bureau will require a separate permit.
City Ordinances #10 of 1997 requires permit fees for retail sales and display of fireworks. If a project involves food and/or beverage handling facilities, the plans must be reviewed by the:
Caddo Parish Health Unit
1035 Creswell
Shreveport, LA 71101

They can be reached at 318-676-5222

Although there is no fee for plan review, a permit fee must be paid before such businesses begin operation.

8. Is there a permit fee?: Permit fees are established by city ordinance and vary based on the scale of the project. If work begins without a permit, the permit fee will be doubled and other penalties may be imposed.

9. Who should apply for the permit?: Permits are issued in the name of the applicant. For that reason, it is generally helpful to have the contractor (rather than the building's owner or lessee) apply for the permit. This will assure that the contractor is held responsible for correcting any code violations. The decision as to whom the permit is issued rests with the building or project owner.

Commercial / industrial projects costing $50,000 or more must be constructed by a contractor licensed by the State of Louisiana and all insurance requirements are to be on file. Out-of-state contractors must post a bond required by the Louisiana Department of Revenue and Taxation prior to the issuance of any construction permits. For additional information, contact the Louisiana Sales Tax Section at 225-219-7356.

10. Can preliminary plans be reviewed before bidding?: The city encourages building owners, architects, and engineers to submit plans for review before bidding. Although no permit will be issued at that time, corrections required as a result of a pre-bid review can be made without the necessity of costly change orders.

11. When will a permit be issued?: Permits are issued as soon as all plans and specifications have been reviewed and approved. Applicants will be notified when a permit is ready to be issued by telephone, fax, or letter. Permits may be issued with written stipulations that minor changes be made to the plans, or during construction.

12. Can permit fees be waived?: In an effort to re-develop and beautify the Shreveport downtown and riverfront areas, the city has waived all permit fees incidental to the rehabilitation or renovation including any repairs, alterations, or additions of buildings and structures located within the Downtown Development District (DDD). Qualifying buildings and structures must have been constructed prior to 1960.

The waiver of permit fees does not exempt the applicant from obtaining all permits, approvals, plan reviews, and inspections required by applicable provisions of the Shreveport City Code.

13. I live in Caddo Parish, do I need a permit?: Building Permits for Parish of Caddo

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City Council

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1. Who is my council member?

Citizens can use this mapto enter their address and find their City Council member or click the council district below to view the map for each district.

District A - Tabatha H. Taylor
District B - LeVette Fuller
District C - John Nickelson
District D - Grayson Boucher
District E- James Flurry
District F - James Green
District G - Jerry Bowman, Jr.

2. When and where are the City Council meetings held?: All City Council meetings are held at 3 p.m. in the City Council Chamber located on the 1st Floor of Government Plaza, 505 Travis St. Shreveport, LA 71101

3. How do I voice my concerns at a Council meeting?

Citizens can comment on items on the agenda at the Administrative Conference and the Regular Council meeting.

Citizens can comment on matters that are not on the agenda at the end of the Regular Council meeting.

Citizen’s speaker request forms should be completed and submitted to the Clerk before the meeting starts.

4. How can I view/obtain a copy of a City Council agenda or the Minutes of a council meeting?: City Council agendas and minutes are viewable via the City's website at this link: Agendas & Minutes

5. How do I view old agendas and/or minutes?: City Council agendas and minutes for the years 2002-2009 are viewable via the City's website at this link: Archived City Council Agendas/Minutes

6. How can I obtain an ordinance or resolution?

Ordinances and Resolutions are printed in the minutes of the meeting at which they are adopted and can be viewed at the following links Agendas & Minutes or Archived City Council Agendas/Minutes.

Copies can also be obtained by calling or visiting the City Council’s office.

A small fee is required for hard copies.

7. How can I obtain information about City Council committee meeting?: Committee meetings are posted on the city website calendar at least twenty-four hours before the meeting in accordance with state law. Additional information can be obtained from the City Council’s office.

8. When does the Annual Budget Process begin?

The Mayor starts the budget process in June or July each year.

The Mayor is required to submit all budget ordinances and review materials to the City Council on or before October 1^stof each year.

The City Council is required to hold a public hearing regarding the budget on or before November 15^th and to adopt the budget on or before December 15^th of each year.

9. How does a non-profit organization apply for a Civic Appropriation and what is the deadline?: Citizens can find answers about civic appropriations on the city’s website at the following links:Civic Appropriations Guidelines and Application

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City Court

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1. How do I have a criminal charge expunged from my criminal history?: You have to file a motion and order for expungement with the court. The cost is $350.00 for criminal convictions and $400.00 for DWI convictions. The process takes 6 to 8 months. An expungement is for criminal history only, not your drivers license. If you need assistance in filling out your application for expungment, call (318) 673-5830
Click here for our Expungement Information Page

2. How much does it cost to file a motion?: All criminal filings are at no cost.

3. How do I subpoena someone to court?: Fill out the Witness Subpoena Request and fax to 318-673-5856 or bring your form to Shreveport City Court.
Click here to download the Subpoena Request

4. How many people may I subpoena?: You may subpoena as many people you feel are witnesses for your case.

5. Does it cost anything to have someone subpoenaed to court?: The first 6 are at no cost. The marshal's office sets the cost for additional witnesses.

6. What if I am unable to hire an attorney?: The court will provide an attorney for you through the Indigent Defender's Office should you not be able to afford an attorney.
The Indigent Defender's Office charges a $40 application fee.

7. Where can I take the driving class to keep a moving violation off my driving record?: The Office of Motor Vehicles maintains an approved list of driving schools. Click here to go the OMV Listing

8. Is there a list of recommended local driving schools?: Yes.
Click here for a list of Local Driving Schools

9. How can I find my court date?: You can use the utility for Court Date Lookup under the Criminal and Traffic Tools Menu on this website or call the Criminal Division at (318)673-5830.
Click here for the Court Date Lookup Utility

10. What is the fine amount for my ticket?: If you are coming to court, the judge will set your fine. If your ticket is not court mandatory and you wish to pay it prior to your court date, you will be assessed the standard fine and cost based on the violation.
You can use the search tools under the Criminal/Traffic Division page to look up your ticket by name or citation number. When you select your name or the Citation, all of your citations will be displayed showing the standard fine and cost.
Click here to go to the Criminal/Traffic Division

11. I missed my court date and now have a warrant: You need to turn yourself into the Shreveport City Jail.
You can obtain a new court date by posting a cash bond or a surety bond with the aid of a bondsman.

12. I failed to pay my citation and now my driver's license is suspended.: You need to pay your citation and take your receipt to the Office of Motor Vehicles to get your license reinstated.

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City Marshal

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1. What does the Shreveport Marshal's Office do?: The Marshal's Office executes City Court orders that are issued by the Shreveport City Judges.

2. How long is a Marshal's elected term?: Six Years

3. Is the Marshal's Office limited on where they serve and execute court orders?: Yes, the Marshal's Office can only serve and execute orders within Ward 4 and the City of Shreveport.

4. What happens if it is outside our jurisdiction?: That order is mailed to the applicable Parish Sheriff's Office for service.

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City-Attorney Public Records

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1. What is a public record?

Public records are defined by the Louisiana Public Records Law as “[a]ll books, records, writings, accounts, letters and letter books, maps, drawings, photographs, cards, tapes, recordings, memoranda, and papers, and all copies, duplicates, photographs, including microfilm, or other reproductions thereof, or any other documentary materials, regardless of physical form or characteristics, including information contained in electronic data processing equipment, having been used, being in use, or prepared, possessed, or retained for use in the conduct, transaction, or performance of any business, transaction, work, duty, or function which was conducted, transacted, or performed by or under the authority of the constitution or laws of this state, or by or under the authority of any ordinance, regulation, mandate, or order of any public body or concerning the receipt or payment of any money received or paid by or under the authority of the constitution or the laws of this state.”

Every record made or received by the City is presumed to be a public record, unless it is subject to an exemption. Public records exempt from disclosure are those that federal, state or local law prohibits the City from disclosing or permits the City to decline to disclose. Louisiana Public Records Law and its exemptions appear in La. R.S 44:4.1.et. seq.

2. How do I request a public record?: To review or receive a copy of a public record, you must first make a request to the “custodian” of the document in question. The most efficient way to make a public records request to the City-Parish is through its email address.

3. What is a custodian?: The custodian of a public record is “the public official or head of any public body having custody or control of a public record, or a representative specifically authorized by him to respond to request to inspect any such public records.”

4. What do I need to say in my request?: There is no specific form that must be used to request records, nor is there any language you must use in your request. To expedite processing of your request, please be as specific as possible. Keep in mind that all public records requests must request a record, not ask a question.

5. Who may request a public record?: Any person of the age of majority may request a public record.

6. When may I review a public record?: Examinations of records must be conducted during regular office or working hours (Monday through Friday, 8 a.m. to 5 p.m.), unless the custodian authorizes examination of records in other than regular office or working hours. In this latter event, the persons designated to represent the custodian during such examination shall be entitled to reasonable compensation to be paid to them by the public body having custody of such record, out of funds provided in advance by the person examining such record in other than regular office or working hours.

7. How much may the Department charge me for responding to the request?: There is no fee for the response or to examine records. The Department may charge for the duplication of copies of records. If there is a request of a copy of a record in a format other than paper, then the Department may charge you for the cost of the medium on which the information is duplicated (e.g., a computer disc). In addition, a Department may charge you for the postage of sending the records to the requester.

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Clean Water Shreveport

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1. What is the City doing with the Clean Water Shreveport project?: The Clean Water Shreveport project is an ambitious multi-year program of projects and initiatives designed to improve water quality and protect the safety and health of citizens by rebuilding and modernizing the sewer collection system and treatment facilities.

The City is undertaking a sewer infrastructure improvement program to eliminate Sanitary Sewer Overflows (SSOs). In addition, this program includes wastewater treatment plant modifications/upgrades in order to meet wastewater discharge regulatory requirements. We are making a major capital investment in our sewer infrastructure and wastewater treatment plants now, so that we can create a sustainable system that serves the health and safety needs of Shreveport residents and businesses, and protects water quality for years to come.

2. Why is the Clean Water Shreveport Project needed?: In order to help improve the quality of life for the residents of the Shreveport and to comply with the Consent Decree that has been mandated by federal and state government.

3. What is a Consent Decree?: A Consent Decree is a legal document which formalizes an agreement reached between the Environmental Protection Agency (EPA), the U.S. Department of Justice (DOJ), the Louisiana State Department of Environmental Quality (DEQ) and the City of Shreveport. The Consent Decree relates specifically to violations of the federal Clean Water Act within the sewer collection system and at the wastewater treatment plants.

4. What do Federal and State regulators require?: Shreveport has been cited by both federal and state government for sanitary sewer overflows. The City of Shreveport negotiated the Consent Decree to avoid litigation and penalties. Shreveport is required to comply with repairs and upgrades over a 12-year schedule.

5. How much will these improvements cost?: The costs for these mandated improvements will be paid for by rate increases in Shreveport citizens’ water and sewer bills over a 10-year period.

6. What is a sanitary sewer?: A sanitary sewer is a series of pipes and pumps that carries waste to a
treatment plant from toilets, sinks, showers, washing machines, anything that sends water down a drain.

7. What is an SSO?: SSO stands for Sanitary Sewer Overflow. An SSO occurs when raw sewerage overflows or leaks from a sewer pipe before it has had a chance to be treated at a wastewater treatment facility. The overflow can occur at a pump station, a maintenance hole, broken pipe, or cleanout.

8. Why do sewers overflow?: Sewers can develop cracks and breaks, or become clogged by tree roots or grease. Sometimes an area’s population grows beyond the capacity of the sewer system. These problems can cause the sanitary sewers to overflow into waterways or even back up into basements.

9. Are SSOs harmful?: Direct contact with untreated sewage is definitely harmful, as human
and animal wastes contain bacteria and other disease causing pathogens. When untreated sewerage flows into local waterways, it degrades the quality of the water, harms aquatic life and requires more expensive treatment to discharge an acceptable quality of effluent into local waterways.

10. How is Shreveport planning to eliminate SSOs?: Through an extensive rehabilitation of the sewer system, the
City will repair or replace broken pipes and other drainage structures. In addition, improvements will also be made at treatment plants to ensure that they have the capacity to receive and treat all of the wastewater that flows into them and to meet discharge limits once treated.

11. What should I do if I see a sewer overflow?

Immediately call The City’s Department of Water and Sewerage at 318-673-7600. Staff will be deployed to investigate, clean, take samples, and work with the state’s Department of Environmental Quality to report and monitor the spill.
You should also take these precautions:

Keep people away from the area of the overflow (typically a manhole). This is especially important for children and pets who may play near the overflow area (e.g., street, public park, or local streams, creeks, and rivers).
Do not go near or touch the overflow. However, if you do happen to
come in contact with the sewage overflow, wash your hands thoroughly in warm, soapy water before handling food or touching other persons or surfaces.

12. What can I do to help prevent SSOs?: Keep grease out of the sewers. Dispose of greasy and fatty foods, such
as salad dressings, cooking oil, ice cream and sauces, in your garbage
can instead of your sink or garbage disposal. Direct your gutters to send
water away from house foundations. Make sure there are strainers
over all floor and sink drains in your home. Have the line that connects
your house with the public sewer line (called a house lateral or private sewer line) inspected.

Repairing broken private sewer lines, which is the homeowner's responsibility, can keep stormwater from leaking into pipes and prevent sewer backups into your home.

13. What is a private sewer line?: Your private sewer line is the underground sewer pipe that connects your plumbing to the public sewer system.

14. Does the City repair private sewer lines?: No, the City does not repair private sewer lines. Property owners are responsible for maintaining and repairing sewer pipes in their buildings and to the point of connection to the public sewer system.

15. What is the best way to maintain private sewer lines?: Help keep your private sewer lines in good working condition by avoiding planting trees, shrubs, or bushes on your property near the sewer lines. Roots from plants and trees can enter, block, and even cause damage to sewers.

16. How will my neighborhood be affected by this work?: Sanitary sewer rehabilitation can be disruptive to the neighborhood in the
areas of the project work. The sewer system first has to be inspected
through a variety of techniques that are part of a Sewer System
Evaluation Survey, or SSES. For example, the SSES might involve viewing
the insides of the sewers using closed circuit television (CCTV). To
perform CCTV inspection, a robotic camera has to be lowered into a
sewer manhole. The images are sent to a monitor located inside a large
CCTV truck. Often, streets or lanes have to be closed to accommodate
this activity. Rehabilitation activities might require the removal of parts
of old sewer lines or the installation of new sewers alongside the old
lines. While there are “trenchless” technologies that minimize the
amount of digging required, you can still expect openings in streets and
along curbs, along with large digging and hauling equipment, and heavy
truck traffic. The City is committed to minimizing the disruption
as much as possible, and we will communicate with residents, businesses, commuters and other stakeholders to provide advance notice of heavy impacts.

17. What if I have questions not answered here?: Please call customer service at 318-673-6000 for additional questions.

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Community Development

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1. What Services do you Provide for the Jobseeker?: Career Services                     Job Seeker Services
Education Services                Labor Market Services
Community Services              Financial Services
Unemployment Services         Veteran Services
Youth Services                      Senior Services
Staff Provided Services           Apprenticeship Services

2. What Services do you Provide for the Employer?: Recruitment Services                Education Services
Employer Incentives             Human Resource Information
Employer Based Training          Incumbent Worker Training
Labor Market Services          Labor Relation Information
Trade Adjustment Assistance       North American Free Trade Agreement - TAA
EEO Information                 Government Resources
Wellness and Ergonomics          Staff Provided Services

3. What is the LaJET Program?: LaJET is the Louisiana Job Employment and Training program which provide employment and training services to Caddo Parish Food Stamp Recipients who are Mandatory Work Registrants.

4. What happens if a client does not comply with the LaJET Program?: Participants will be reported failure to comply if they do not comply with any aspect of the program. If this happens, the participant will lose their food stamp benefits for three (3) months, and will not be able to regain their benefits until they do comply.

5. How long does a Client have to participate in the LaJET Program?: The program is designed to be complete within three (3) weeks from the date of orientation. The participant must complete twelve (12) hours of assessment and training. This is done in two (2) to three (3) days depending on the program component assignment. The participant must also do Job Search over the three (3) week period by placing applications with twenty-four (24) companies. At the end of the three (3) week period, the participant will return to our office for an Exit Interview which normally takes about thirty (30) minutes.

6. What must I do if I lose my benefits because I did not comply with the LaJET Program?: If you are reported Failure to Comply, you must contact your Office of Family Support (OFS) Food Stamp Case Worker as soon as possible. Tell her that you need a Form-5D in order to comply with the LaJET Program. Bring the Form-5D to the LaJET office at 1237 Murphy Street – Basement – City Hall Annex. Someone with the LaJET staff will schedule you to complete your missed requirement. Once you have complied a LaJET staff member will FAX your Form-5D to your OFS Food Stamp Case Worker to advise her of your compliance. You will regain your Food Stamp benefits some time after that.

7. Who should I contact if I have a complaint about program activities or staff?: You may contact the LaJET Program Manager, Celena Strickland at 318-673-7585.

8. What is WIA?: Workforce Investment Act or WIA as it is commonly called, provides the framework for a unique national workforce preparation and employment system designed to meet the needs of the nation’s businesses and the needs of job seekers and those who want to further their careers.

9. Do you have training programs?: Yes! You can locate a training or educational program that is related to your occupation or field of interest.

10. How do I qualify for training programs?: 18 or older
U.S. Citizen
Selective Service Registered (if applicable)

11. What is the Application Process?: Case manager assigned
Fill out application
Provide proof of citizenship, residency, date of birth and age verification, income verification and any other required documentation.

12. What type of financial assistance is available through Community Development?: We offer financial assistance through our EDI Program (Economic Development Initiative) to businesses located in the designated 16 target areas of Shreveport?

13. What is the maximum loan amount one can apply for?: Up to $250,000 with up to an additional $50,000 allocated for working capital.

14. Do I have to put my own money into the business or project?: Yes, the city requires that start-up business applicants put in a 20% cash and/or asset injection into the business; existing business applicants are asked to put a minimum of 10% equity.

15. What types of business will the city NOT fund?: Businesses involved in illegal, gaming or religious business activities. Also, we will not fund for speculative business or purposes, pyramid sales activities, political campaigns, or investment companies or loan companies. Lastly, we will not fund owners who are incarcerated or on probation or parole.

16. Do I have to live in Shreveport to qualify for loan?: No, the business must be located within the city limits of Shreveport.

17. Can I get a loan to combine all my bills?: No, the city’s loan program prohibits using the money for debt consolidation, refinancing or personal financing, to name a few.

18. What is required of me if I take out a loan with the city?: Since the city utilizes federal funds from HUD, The main requirement is that one must adhere to the job creation requirements, which is to create or retain one job per every $35,000 borrowed within two years.

19. What will my monthly payment be on my loan?: The monthly payment will vary, depending on the amount borrowed, the interest rate and the term of the financing.

20. What is the interest rate for the business loans?: The interest rate varies depending on the customer’s personal credit, the type of collateral being used to secure the loan, etc., however, the rate can range between 3 – 7 %.

21. Can anyone apply for the Economic Development Initiative loan?: Yes, as long as one has a completed business plan, has been turned down by a local financial institution for the same amount being asked from the city, and meets the job creation requirements.

22. I know I have to prepare a business plan, but I do not know where to begin. Where can I get business plan assistance?: The internet offers many business plan guidelines and business plan samples; however, if you are seeking personal assistance, you should contact the local Small Business Development Center at LSU-Shreveport.

23. What is working capital?: Monies available for short-term capital needs, typically to fund accounts receivable and inventory.

24. How often does the Loan Review Committee meet?: The Loan Committee is scheduled to meet on the third Thursday of every month, however, they do not meet if there is no business to present.

25. If I wanted to make the Loan Committee meeting, what is the deadline to have all my information in to the Business Loan Coordinator?: The last day of the previous month is the deadline; however, if the project is new construction, more time may be necessary.

26. Is it possible for the business loan applicant to make a presentation to the Loan Review Committee during the meeting?: Yes, if the applicant wishes to make a presentation, he or she is allotted approximately 5-10 minutes to sell their business and, perhaps, themselves, to the committee.

27. What is the approximate turn-around time one the loan has been approved?: The city makes every effort to close the loan and disperse the funds in timely manner; however, every circumstance is different. Once the applicant, the Loan Coordinator and the attorney are able to coordinate their schedules, the closing takes place and fund are distributed accordingly.

28. Is the city’s criteria to evaluate the business loan application similar to banking standards?

Yes, even though the city is not a lending institution, we review applications just as a bank would, evaluating on the standard underwriting criteria, using the “Eight “C’s” of Credit Rule”:

1. Credit (must be reasonably good)
2. Capacity (ability to repay)
3. Capital (money going into the business)
4. Collateral (your asset that secure the loan)
5. Character (you as a person)
6. Conditions (economy, finances, anything that affects your business)
7. Commitment (your ability and willingness to succeed)
8. Cash Flow (can it support the business’ debt and expenses?)

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EMS FAQs

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1. What is the purpose of the EMS LifeCare Program?: EMS LifeCare is an ambulance membership program that is offered by the Shreveport Fire Department to the public in order to help reduce the high cost of emergency ambulance services. It is not insurance, but acts as a supplement to your current insurance to offset any portion of the bill that your insurance does not cover.
For example: If you have an insurance policy from provider “A” and the policy only covers 40% of the ambulance transport costs, that means you are responsible to pay the other 60% out of pocket. EMS LifeCare picks up the remaining 60% of the transport costs leaving you with no out-of-pocket transport costs.

2. What if I don’t have insurance to cover Ambulance transport costs?: EMS LifeCare membership will cover the full cost of the transport.

3. If a citizen were to become an EMS LifeCare member who is covered within the membership?: Your membership in EMS LifeCare will cover the uninsured portion of the cost of emergency ambulance services for you, your spouse, and any other qualified dependents as determined by the IRS and living at the address listed on this application.

4. Is there a cost associated with the EMS LifeCare program or is the service provided free to the citizens of Shreveport?: The service is not free. There is a $35.00 annual cost associated with EMS Life Care Program.

5. What is the period that I can apply for EMS LifeCare?: Open enrollment begins April 1st and closes May 31st of each year

6. What is the period of coverage for EMS LifeCare?: The period of coverage is from June 1st of the current year to May 31st of the following year.

7. Will you still accept my EMS LifeCare Membership after the open enrollment period closes?: Yes. However, the membership will only be valid from the date of purchase until
May 31st of each year. For example, if you purchase a membership in January, it will only be valid for the few months leading up to May 31st. At that time you will need to reapply for membership at the same $35.00 cost.

8. Does the EMS LifeCare Membership program cover non-emergency transports such as trips to the doctor’s office?: No! The Shreveport Fire Department only transports on an emergency basis.

9. What constitutes an Emergency per Shreveport Fire Department guidelines?: An Emergency is defined as any circumstance which results in injury or illness that calls for IMMEDIATE action and in which the element of time in transporting the sick or injured for medical treatment is essential to the health or life of such a person.
Example: Motor Vehicle Collision, Cardio-Respiratory problems, Acute Neurological deficits, etc.,

10. Does EMS LifeCare Membership cover transports by any other agency?: No. It just applies to transports made by the Shreveport Fire Department.

11. If I live outside the city limits of Shreveport but spend a large part of my time in Shreveport, may I apply?: Yes. However, keep in mind that the membership only applies to transports made by the Shreveport Fire Department and no other agency or company.

12. My address is inside the city, but not annexed into the city. Can I still purchase EMS LifeCare?: Yes. However, keep in mind that the membership only applies to transports made by the Shreveport Fire Department and no other agency or company. If a fire district typically responds to your location, and they transport you or a family member to the hospital, then you would not be covered by EMS LifeCare membership.

13. I made a payment by check or money order. Why do I mail it to a New Orleans P.O. Box?: The New Orleans P.O. Box is the main mailing box for ACS Billing (Aeromedical Collection Services), the billing company of Shreveport Fire Department.

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Environmental Services

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1. Does my facility need an industrial user permit?: Not all industries discharging wastewater into the City of Shreveport's sewer collection system will be required to obtain an industrial user permit.

Each industry must be evaluated individually based on several factors including characterization of waste, amount of discharge flow, and whether or not the facility is subject to any categorical regulations.

The first step is to submit a completed Application form, which can be downloaded from the previous page. When filling out the application form, be sure the include all information that is requested and that the information is as complete and updated as possible.

Once the application has been submitted to the pretreatment office, an inspector will contact you to discuss the application further.

2. What are the costs of being a permitted industry?: Attached to the industrial user application form is a fee schedule for permit fees ($1000 for five-year significant permit, $500 for five-year non-significant permit, $200 for temporary).

In addition to the permit fee the facility will be required to test their wastewater at set intervals outlined in the permit. The cost of the periodic sampling events will vary greatly depending on how many and what kinds of parameters are listed in the facility's permit as well as the lab chosen to do the work. There are several independent labs in the Shreveport area to choose from.

3. If I am permitted, what will I have to test for and how often?

Industries permitted by the city test as often as four times a year and as little as once a year.

It depends of how the industry is classified (general, non-significant, or significant industrial user). The parameters that will be required to test for depend solely on the characterization of the waste being discharged.

That determination will be made based on the information that is submitted in the application form

4. How does the city handle permit violations and enforcement?: Included in the City's Ordinance Section 94-142 is an outline of various violations and methods of handling them. Enforcement actions range from notice of violations, compliance schedules, to administrative orders and fines.

5. What size grease trap do I need?

The size of a grease trap depends largely on the type of business and how much waste is produced. The more waste produced usually means the bigger the grease trap will need to be. Consider the following in sizing a grease trap:

Type of food being prepared
Seating capacity
Retention time needed for efficient removal of grease
Frequency of maintenance
Accessibility of trap
Equipment connected to the trap

The City of Shreveport's Ordinance Section 94-213 gives the following formulas for determining the minimum size of interceptors:

12 hour operation or less
- Seating Capacity X 7 gallons = Minimum size of interceptor
Over 12 hours of operation
- Seating Capacity X 7 gallons X 2 = Minimum size of interceptor

6. How do I maintain my grease trap?

To be effective, grease traps must be cleaned out regularly and the contents completely removed. The frequency of cleaning the grease trap and pumping out grease and solids will depend the nature and volume of the wastewater.

Inside traps should be cleaned weekly:

Bail out any water to facilitate cleaning
Dip the grease out of the trap and put in a water tight container
Scrape grease from all sides and lid
Place grease container in trash receptacle

Clean grease trap the day before trash is picked up to avoid nuisance complaints. Outside traps should be inspected monthly.

Use a "dip stick" to measure grease layer
Contact pumper to clean out trap
Be sure the pumper scrapes all sides and that all trap contents are removed
Inspect the trap for potential problems while it is empty

7. Who needs an industrial storm water permit?

The State of Louisiana and the City of Shreveport now require certain industrial facilities that have Storm Water Associated With industrial activity to be covered by a permit.

The rules that define who needs a permit can be found at Title 33 Section 3241. B. 14. a-k. of the Louisiana Administrative Code.

The rules may appear somewhat complex and confusing; however, the list below is a simplified guide to assist you to determine if your facility needs a permit. The list uses "SIC" codes to determine if you may need a storm water permit. If you do not know your facility's SIC code, the Standard Industrial Classification Index from the U.S. Department of Labor, Occupational Safety & Health Administration can help you. Or, just call us at 673-6583 we'll be glad to assist.

• 1011 thru 1499, mining and mineral extraction
• 2011 thru 3999, manufacturing
• 4011* thru 4581*, transportation
*If facility has vehicle maintenance shops, equipment cleaning operations, fueling, or air port de-icing operations.
• 5015, automobile junkyards
• 5093, metal scrap yards
• 5171, petroleum bulk stations

Additionally, the following types of facilities are required to have storm water permits:
• Hazardous waste treatment, storage, or disposal facilities.
• Landfills, land application sites, and open dumps.
• Steam electric power generating facilities, including coal handling sites.

U.S. Department of Labor, Occupational Safety & He

8. How do you get permitted?

The state offers coverage for facilities with storm water associated with industrial activity under the State Multi-Sector General Permit. To get coverage under this permit, you must complete a Notice of Intent (NOI). The NOI requires information regarding the owner / operator of the facility, location of the facility (including longitude and latitude), receiving waters, SIC code, existing permits, and other information.

The completed NOI is then sent to the DEQ, with a copy going to the City of Shreveport. Once the permit certification has been sent to your facility, you are required to send a copy of it to:

City of Shreveport
Storm Water Section
P.O. Box 31109
Shreveport, LA 71130

Obligations Under the Permit
The applicant must develop and maintain a Storm Water Pollution Prevention Plan (SWP3) as a requirement of this permit. The EPA has developed a guidance manual to assist in the development of your SWP3, entitled Storm Water Management for Industrial Activities, Developing Pollution Prevention Plans and Best Management Practices.

Completion of the SWP3 is required when the NOI is submitted. A copy or a synopsis of the SWP3 must be sent to the city at the address above.

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Environmental Services - Pretreatment

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1. Why have industrial pre-treatment?

Wastewater from industrial processes poses a significant threat to water quality and aquatic wildlife:

(1) Heavy metals and some organic chemicals which are contained in many industrial wastewater discharges are not neutralized or removed by the biological treatment process used at most municipal wastewater treatment plants, including Shreveport's two plants. Accordingly, chemicals and pollutants which are discharged to the City's sanitary sewer system can "pass through" the City's plants and be discharged into the Red River (or become entrained in sewage sludge, which presents disposal issues and prevents the sludge from being beneficially used).

(2) In addition, chemicals from industrial discharges pose a threat to the beneficial bacteria which are used at the City's plants for treating domestic sewage. Thus, untreated industrial discharges can actually result in improperly treated domestic sewage, and can result in significant repair and maintenance costs for the City.

(3) Finally, discharges high in oil and grease content can result in clogs and backups in the City's sewer collection system, causing potential overflows of sewage on the ground and damage to city lines and pumping equipment. Discharges from restaurants and other facilities with high grease levels in their waste product can cause these types of problems.

Proper "pretreatment" of a waste stream before it is discharged to the City's sanitary sewer system prevents these problems.

Currently, there are approximately 25 Significant Industrial Users (SIUs) which discharge industrial wastewater into Shreveport's sanitary sewer system. Numerous restaurants also discharge their graywater into the sanitary sewer system.

Each of these users has a permit issued by the City which allows the discharge, provided that certain requirements are met (including regular monitoring, reporting, and proper operation of the pretreatment system).

Main Objectives of the City's Pretreatment Program

• Protect the city's wastewater treatment plants
• Protect the health and safety of the workers at these facilities
• Protect the sewer collection system
• Prevent plant interference and pass through
• Prevent non-compliance with the terms of the City's wastewater discharge permits
• Protect receiving waters
• Enhance bio-solids reuse and water reclamation

2. How does the pretreatment program work?

Generally, industrial dischargers to the sanitary sewer system (including restaurants and food preparation facilities) must receive a permit from the City.

"Permitted" facilities are required to have tests run on their wastewater by independent labs at stated intervals and must report the results of the tests to the City.

The City of Shreveport Pretreatment staff visits the permitted businesses without warning from time to time to sample the wastewater being discharged. These samples are also tested to make sure the permit is not being violated.

The City's Pretreatment Staff is responsible for reporting monitoring results regularly to the Louisiana Department of Environmental Quality.

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Fire

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1. What is the number to call if I have an emergency?: 9-1-1

2. How do I get a fire incident report?: Contact Fire Administration at 673-6650.

3. Is there a charge to get a fire incident report?: There is a $6 charge for first two pages and $2 per page for each additional page

4. Can I tour a Shreveport Fire Department station?: Yes. Contact the on-duty Assistant Chief's office at 673-6652 to tour any fire station.

5. What number can I call if I do not have an emergency?: 318-675-2137 is the non emergency phone number for SFD.

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Human Resources

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1. How do I apply?: See our How to Apply page for more information.

2. How do I contact the Human Resources Department?: For questions or comments about the Human Resources Department, see our contact information.

3. How long does my application stay active?: Your primary employment application will remain active for two years.

4. I applied for a job, why haven't I been contacted?: If you cannot be located, you will miss the interview and may not be considered for the current position. If there are no vacancies, or you did not score in the top three scores, you may not be contacted at all.

You will be contacted by the hiring authority only if selected for an interview.

5. Is the city an equal employment opportunity / affirmative action employer?: The City of Shreveport does not discriminate on the basis of age, sex, race, creed, color, national origin, political affiliation, or the presence of any sensory, mental, or physical disability, or any other non-merit factor.

6. What accommodations will Human Resources make for handicapped applicants?: The Human Resources Department posts notices of when a test will be given about a week or more in advance.

The City of Shreveport will provide reasonable accommodation to handicapped applicants, if requested. Please notify the Human Resources Department at least two days prior to the need.

7. What are my appeal rights?: Any complaint alleging unfairness or prejudice in an examination must be made in writing to the Human Resources Director, City of Shreveport, P. O. Box 31109, Shreveport, Louisiana 71130, within three business days following the examination.

8. What are the office hours and deadline for applications?: Human Resources's office hours are Monday through Friday, 8 a.m. to 5:00pm. Applications are accepted in the Human Resources Office between the hours of 8 a.m. and 3 p.m., Monday through Thursday, and 8 a.m. to 12 noon on Friday.

You may apply online 24 hours a day at our Current Job Openings page.

9. What does the Human Resources Department do?

The Human Resources Department of the City of Shreveport, Louisiana, provides comprehensive human resource management services for the bulk of city employment. Functions include:

Recruitment and selection processes
Classification and pay systems
Policy development and management
Employee training and development programs
Equal employment opportunity and affirmative action programming
Humanistic services such as Employee Assistance Programs (EAP)

For questions regarding employment, contact the Human Resources Department at 318-673-5150.

10. What is the employment process?: Below is an introduction to the employment process by the City of Shreveport Human Resources Department. It includes information on filing applications, and complaint procedures. It is hoped that with this information the applicant will better understand the "system" and will be better prepared to deal with the employment process itself.

11. What is the process used for selection of applicants?

Submit application by 12 noon on Friday of week advertised by mail, fax, email, or delivery
Application is scored the following week
Top 3 scores are selected for interview and forwarded to appropriate departments
If selected the applicants are contacted by appropriate department for interviews
If you are selected, your offer of employment will be contingent upon three things:
- Criminal records background check
- Drug screen
- Physical

12. What jobs does the city have?

The City of Shreveport employs over 2,500 people in many different job classifications. All jobs are described and can be found in the job description books in the Human Resources Department. Each job description is divided into the following sections

Work performed: describes the general duties and responsibilities of the job
Minimum qualifications: lists the knowledge, skills, abilities, education, and experience requirements at time of hire or promotion

You are welcome to visit the Human Resources Department and review the job description books at your convenience. If you require additional information, please ask.

13. Why didn't I qualify?

Maybe you do qualify, but does your application clearly show you have the necessary experience and/or training as stated on the job announcement? Some of the most common reasons for rejection are:

The application does not show the minimum amount of experience required
The application does not show the minimum amount of education required
The application is incomplete (something has been left out)
Your application was received after the deadline for filing

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Internal Audit

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1. How do I report fraud or misuse of City resources?

The FRAUD HOTLINE enables you to anonymously
report wrongdoing and waste within city government.

You don't have to give us your name.

The number to call is (318) 222-5698 or
use the online Fraud Hotline form.

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Main

Show All Answers

1. How do I contact a city/county department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the questions you ask the most.

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MPC - FAQs

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1. I have a large lot or tract of land and want to sell part of it. Do I have to subdivide first?: In almost every case the answer is "yes", a subdivision approval is required. There are two exceptions to the requirement. One excludes cemeteries from the requirement and the other excludes property transfers to next door owners in some cases. If you are contemplating selling property to your adjoining neighbor, callour office to see if this exception would apply in your case.

2. How do I subdivide my property?: All actions resulting in the creation of a new lot or building site must be approved by the MPC. A subdivision plat prepared by a State of Louisiana Licensed Surveyor along with an application and fee must be submitted to the MPC for approval. Most local land surveyors are familiar with the process. Start the process by identifying a surveyor and if you have questions, please contact our office.

3. I received a letter stating that a "subdivision will be considered for approval" in my neighborhood. What does that mean?: As defined in our ordinance, a subdivision means the division of land. If you received a letter that means that a land owner located near where you own property wants to divide their property into one or more lots. Although it is possible that an entire new real estate development may occur, the majority of our cases are the division of land into one to six lots. Since each case can be dramatically different from the other, we encourage anyone who receives a letter to call our office to obtain more information regarding the specifics of the case.

4. What does "re-platting" mean and do I do that?: Re-platting is the combining of two legal lots of record into one lot, eliminating any interior lot lines. The ordinance does not allow for the construction of any building (commercial or residential) over a lot line due to pre-determined setback requirements as outlined in the zoning ordinance. Any Louisiana licensed surveyor can prepare a new plat and submit the plat, application and fee ($150) to the MPC for approval. This fee is the MPC fee only and does not include any city, parish or surveyor fees. In most cases, this approval can be done administratively without the need for a public hearing. The approval process typically takes two to three weeks.

5. Can you recommend a land surveyor?: To put it simply no, we cannot recommend a specific surveyor. We would encourage you to consult the yellow pages or the internet to find a listing of local firms. If the property is a part of an existing subdivision or has ever been surveyed, you could start by contacting the firm that prepared the original subdivision or survey. You may also contact your real estate agent, title attorney, mortgage company or builder for recommendations

6. How do I rezone my property?: Within the zoning ordinance, there are several zoning catagories: residential, commercial and industrial. The first step to rezoning is to determine which one of these catagories your proposed use will fall within. This can be done by calling our office. Once that catagory is identified, you can then complete the "General Rezoning" application and submit it to our office with the appropriate fees by the deadlines indicated on the "Deadline Filing Date" page.

7. What if my property is properly zoned for what I want to do but is not developed?: If you have verified that your property falls withing the correct zoning catagory, you must then secure site plan approval by the MPC board. This is done by completing the MPC application packet and submitting it with a detailed site plan that should include all proposed structures, parking and landscaping along with all appropriate fees by the deadline date indicated on the "Deadline Date" page. Please be advised that MPC approval does not quarantee a permit will be issued, only that it meets the zoning ordinance requirements. Building permits are secured throught the Permits and Inspection department.

8. My site plan was approved by the MPC, when can I get my permits?: You can apply for permits anytime during the MPC approval process, however, permits cannot be issued until 12 days after the MPC has approved the site plan. This 12 day waiting period is referred to as the "appeal period" whereas anyone who is opposed to the decision, whether it is denied or approved, has the right to appeal to city council, the decision of the MPC.

9. I want to move my office to my home, what do I do?: Yes, but there is a list of guidelines that must be strictly adhered to. That list can be obtained off of our website or by contacting the zoning office at (318)673-6440

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Paint Your Heart Out

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1. I am unable to trim hedges and clean off my porch, will my house get painted?: A letter is sent to homeowners whose houses are selected to be painted. The letter states that any debris or shrubbery that makes it difficult for teams to paint the house should be removed prior to paint day. This must be coordinated with friends and family members that can assist you.

2. What time will the painting begin / end?: Painting will begin at 8 a.m. and should end at 4 p.m.

3. There were supplies and debris left in my yard. Who's responsible for cleaning it up?: The team captains are instructed not to leave used supplies in homeowner's yards. They are also instructed to leave unopened cans of paint with the home owner for future touch-ups. However, if there are leftover supplies in your yard, be sure to let us know and we will get the appropriate staff to clean it up.

4. That's not the color I chose. What do I do now?: Homeowners choose their paint colors from the color charts shown to them by an inspector or staff member. There are five color options with colors for the house and trim. The homeowner then signs acknowledging that these are the color they selected.

5. No one met with me before paint day, what do I do?: The inspector will meet with you prior to paint day to write a specification on the preparation work and/or minor repairs that will be completed prior to paint day. A contractor will perform the work. Team captains are instructed to meet the homeowner and look around the house prior to paint day. They are also instructed to confirm the colors chosen by the homeowner.

6. How can I make a suggestion?: After paint day is over, surveys are sent to the homeowner and the team captain allowing them to voice their concerns and make suggestions. We welcome ideas for improvement.

If you have any questions or don't see an answer to your question, please contact the Program Coordinator Marcia Nelson at 318-673-7528.

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Parks and Recreation

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1. How can I find the phone number for a recreation center?: The telephone numbers for all Parks and Recreation Facilities are located in the City Government section of the telephone directory. You can call our receptionist at 673-7727 any time Monday through Friday 8am-5pm for this information as well.
SPAR's contacts page also has community center information.

2. Where can I get information to rent a shelter/park?: Rental of a shelter/park is not available. Those facilities are operated on a first come first served basis at no cost to the public. However, rental information for our community centers or other facilities is available here or by contacting the center directly.

3. Who can a person call to report an unsafe condition or other problems at parks?: Our Parks and Recreation Maintenance section can be reached by calling 673-5114. The dispatcher at this number will put in a work order to correct the problem as soon as possible

4. Where can I get information on how and where a person of any age may participate in recreational activities?: This information is available under Community Centers or Athletics. You may also directly call your nearest community center for information. Also at our website there is a Calendar of Events showing upcoming events at SPAR facilities.

5. My Father/Mother is over 60 years old and is looking for some place in Shreveport where they can go for something to do. Do you have a number that I can call to find out about such a place?: Information for persons ages 50 and over who wish to participate in recreational activities and other available programs can be found on the Senior Programs page.Or you may call the individual center for more information.

6. My Father/Mother is over 60 years old, has never used a computer, but wants to learn how to use a computer. Do you offer computer classes for the non-technical person?: Yes, most of the Community Centers offer basic computing classes free of charge to the public. Call your nearest community center for more information or check on our website for specific dates for your community center.

7. Can you provide information on your swimming pools?: The Aquatics Office can be reached at 213-0430. Our webpage has a listing of all the Pool & Aquatics facilities.

pools & aquatics programs...

8. Where can I get a permit to sell at a city park?: Selling at City Parks is not allowed. For further information, please call Event Services at 673-5100.

9. How can I get information about the locations of City Parks or Park facilities?: By calling the nearest Community Center, or by telephoning our Receptionist at 673-7727. Or view a listing of Major Parks or Community Centers and other City Facilities.

10. How much does it cost to join a program (senior program, after school program, summer camp playground, teen program, computer class, aerobics)?: It's free!! Participants have to fill out a Participant Registration Form and then have FUN.

11. How much does it cost to use the weight room, gym, tennis courts, etc. at the community centers?: Free! There is no charge for individual use of community center facilities

12. Is there a curfew for teenagers for rentals at SPAR facilities?: Yes, 11pm on Monday through Thursday and 12am on Friday through Sunday.

13. What are the operating hours and programs at a community center?: You can view Community Center information under the Facilities link. Each center has a page showing its operating hours, location, contact information, programs and photographs showing the facility and activities located there.

14. Can I bring a barbeque grill to a City Park?: You can bring one small enough to carry. Large ones with wheels are not allowed.

15. Can you bring alcoholic beverages into the parks?: Alcohol is NOT allowed. Our parks are family oriented. Violators will be prosecuted.

16. We recently moved here from another state. How can I get information about your youth sports program?: You can contact the SPAR youth sports coordinator at 318-673-7748 for additional information.

17. Is your recreation department accredited?: No, not at this time. However, we are currently putting programming in place to adhere to certification standards as established by the National Recreation and Park Association (NRPA).

18. You conducted a basic canoeing clinic recently at LSUS. How can I get information about the program?: The canoeing clinic you are referring to is part of SPAR’s Outdoor Adventure Program. Call 318-673-7828 for more information.

19. Do you conduct background checks on your youth sports coaches? Do they participate in a coaching certification program?: Background checks are conducted on all youth coaches who serve in the SPAR Youth Sports Program. In addition, SPAR conducts a five hour certification clinic for all of its youth coaches.

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Permits

Show All Answers

1. How much does a Commercial Certificate of Occupancy cost?

Certificate of Occupancy Rates
Fees for commercial or residential certificate of occupancy:
Certificates
Type of Certificate Fee

City Certificates Commercial $100

Residential $50

Parish Certificates Commercial No fee
Residential No fee

Residential certificates of occupancy renew every 24 month at the same rate.

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Police

Show All Answers

1. How do I get an ABO card?: Requirements for ABO Licenses vary if you are a sole proprietorship, partnership, or corporation. Read More...

2. Where is the Shreveport Police Department Headquarters Building?: The police department is located at 1234 Texas Avenue, on the southwest corner of Texas Avenue and Murphy Street. The mailing address is:
Police Headquarters
1234 Texas Ave.
Shreveport, LA 71101

3. How do I report a crime or suspicious incident?: To report a crime, call 318-673-7300 and push 3 on your touch tone phone at the voice menu to get a call taker.

4. Where can I go to be finger printed and obtain a Local Law Enforcement Records Check for employment purposes?: Finger prints can be obtained at the ABO office, located at 1234 Texas Avenue, Room 64. Entrance into ABO is at the north corner of the Shreveport Police Facility. Service fee for finger prints is $20.

Persons wanting to obtain a Local Law Enforcement Records Check for employment purposes have to request a "Clearance Check". If a person has never been arrested in the jurisdiction of the City of Shreveport, a clearance letter can be obtained, showing no arrest(s). If a person has been arrested, he/she can request a copy of the Courts Minutes (misdemeanors minutes are available through City Courts and felony minutes at available at Caddo Parish court).

5. How do I get a background check on someone?

Background checks are done only for Military Recruiters, Government Agencies, and those businesses that have a "User's Agreement Contract", with the Shreveport Police Department, Information Services Bureau. The information will be faxed to the requesting agency, upon completion.

Background checks are not done for individual citizens. A citizen must request a "Clearance Check". With a "Clearance Check":

We do not release any parish, state, or national information.
If you have never been arrested by the Shreveport Police Department, we can provide you with a "Clearance Check" letter.
You are required to provide us with:
- A copy of your photo ID (Driver's License, or any other type of Government ID, Passport, etc.) that must list your name and date of birth.
- A $20 fee (money order). The fee must be received by the department before we can process your request. We can either mail the clearance letter to you or scan the letter and email it to you.
If you live outside the Shreveport area or you are unable to request a local record check in person, please contact the AFIS Unit of the Shreveport Police Department at 318-673-7122 for information on processing your request.

This information can be sent to:
Shreveport Police Department
Attention: AFIS
1234 Texas Ave.
Shreveport, LA 71101

6. How do I hire an off-duty police officer for security?: Call our Special Events Unit at 318-673-6945.

7. How do I make a complaint on a member of the Shreveport Police Department?: Call our Internal Affairs Bureau at 318-673-6920.

8. What is the best manner to compliment or commend a member of the Shreveport Police Department?: Call the Chief of Police office at 673-6900 or send a letter to:
Chief of Police,
Shreveport Police Department
1234 Texas Ave.
Shreveport, LA 71101

You can also email the police department.

9. Where / how do I obtain a permit to carry a firearm?: Concealed weapons permits are issued by the Caddo Parish Sheriff’s Office. They can be reached at 318-681-0647.

10. Where do I complain about congested traffic or careless drivers in my neighborhood?: Call our Traffic Bureau at 318-673-7255.

11. How do I establish a Neighborhood Watch in my neighborhood?: Call our Community Services Unit at 318-673-6950 and they will work with you to get one established.

12. Where do I complain about ongoing drug sales at a residence or business in Shreveport?: Call our Narcotics Bureau at 318-673-7040 to speak with a member of our narcotics enforcement. Or, send an e-mail to drugstoppers@shreveportla.gov.

13. How can I find out if a certain person is in jail?: You can call our Jail Desk at 318-673-7130 or view our booking details for more information.

14. How can I get a copy of a report of a crime or accident that occurred in Shreveport?

If you are involved in a vehicle accident, you should allow approximately 48 hours for the report to be entered into the system before trying to obtain a copy. Reports are available online https://policereports.lexisnexis.com/search?AGENCY=LA0090100. Or you can also obtain a copy of the report at:

Police Department - Information Services Bureau

1234 Texas Ave.

Shreveport, LA

corner of Texas and Murphy

Monday - Friday

8 a.m. - 5 p.m.

Citizen parking is provided at metered spaces on the Murphy Street side of the department. The Information Services Bureau is located directly in front of you as you enter the Police Department entrance. All fees shall be charged and collected in accordance with Shreveport City Code Div. 2; Services; Section 26-106. Any fees charged shall be collected prior to the release of information.

Accident reports are $10.00 per report.

Offense or incident reports are $6.00 per report that does not exceed two pages and $2.00 per page for each page in excess of two pages including but not limited to witness statements and supplemental reports. If you have any further questions, call 318-673-7085.

15. When is the next police exam?: Civil Service Exams are offered throughout the state at various times of the year. For the complete schedule, visit the Office of State Examiner's website.

16. Is there a residency requirement?: There is not a requirement to live in the city of Shreveport, however, you must be a resident of the State of Louisiana to take the Civil Service exam. For other entrance requirements, view the employment page.

17. My neighbor has several cars in his yard that are not in running condition. Can anything be done about this?: Yes. Call Code Enforcement Department at 318-673-6200.

18. How do I schedule a program for my organization, business, or school?: Call our Community Affairs Unit at 318-673-6950.

19. How do I find out about Jail Bonding and Visitation?: Jail Bonding is done at the City Jail, located at 755 Hope Street.

Jail Visitation takes place on Mondays, Wednesdays, Fridays, Saturdays, and Sundays at four different times each day. Inmates may have two visitors each week, with the visitation day depending on where they are housed inside the jail.

20. How do I get a Restraining Order?: Call the Shreveport District Courts at 318-226-6776.

21. How do I find out how much the fine is for a traffic ticket?: Call the Shreveport City Courts Clerk of Court at 318-673-5830.

22. What are the juvenile curfew hours for Shreveport?: The curfew applies to juveniles under the age of 17. The curfew restricts outdoor activities for these youth between the hours of 10 p.m. and 5 a.m. each day, except on Friday and Saturday, when the curfew begins at midnight.

The curfew ordinance is defined in the city's Code of Ordinances, Sec. 50-201.

23. What is the law regarding child safety seats?: Children under 3 must be secured in a child restraint seat. Children 3-5 years old must be either in a child restraint seat or buckled up in the back seat. There are certain types of vehicles and situations exempted. See Louisiana Revised Statues 32:395

24. What is the law concerning fireworks in Shreveport?

Fireworks, excluding bottle rockets and sky rockets, may be sold and discharged within the city limits during designated times of the year only. These times are:

Noon June 25 to 10 p.m. July 5, except for the hours of 10 p.m. and 8 a.m.
Noon December 15 to 10 p.m. January 1, except for the hours of 10 p.m. and 8 a.m. on all days except New Year's Eve when fireworks may be sold and discharged until 1 a.m. January 1.

Details on the fireworks laws can be found in the city's Code of Ordinances, Sec. 30-91.

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Property Standards

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1. How tall does grass have to be before it is a violation?: Grass has to be 12 inches or higher before it is in violation city ordinance

2. How tall should your grass?: Grass should not excess 12 inches tall.

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Public Works

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1. How are speed limits established?: They are set by City Council Ordinance, determined by the methodology set forth in the Manual on Uniform Traffic Control Devices (MUTCD), and Louisiana Revised Statutes Title 32 "Louisiana Highway Regulatory Act" which has been adopted by the City of Shreveport under City Code Chapter 90. How are Speed Limits Established?

2. What Factors Are Considered Before Installing Traffic Signals?

Traffic signals do not always reduce or prevent accidents and are not always as asset to traffic control. When can a traffic signal be an asset instead of a liability to safety? In order to answer this traffic engineers have to ask and answer a series of questions:

1. Are there so many vehicles on both streets that controls are needed to assign R.O.W. or relieve congestion?

2. Is the traffic on the main street so consistently heave that drivers on the side street must try to cross when it is unsafe?

3. Are there some many pedestrians trying to cross a busy main street that confusing, congested, or hazardous conditions result?

4. Are there so many school aged children trying to cross the street at the same tiems that they need special controls for their supervision or protection? If so, is a signal the best solution?

5. Are signals at this location going to help drivers maintain a uniform pace along the major street without being stopped unnecessarily?

6. Does the collision history indicate that a signal will reduce the probability of driver actions which cause collision?

7. Is the character of the minor street such that additional traffic attracted by the existence of a signal, desirable to the adjacent neighborhood?

8. Is there a combination of the above conditions and factors which indicates that a traffic signal will result in improvement rather than a detriment?

*For more details on this subject please go to the Traffic Engineering Web page and look under Additional Information and then click on this topic.

3. Do "Slow Children At Play" signs provide protection for children?

Unfortunately, the answer to this question is no! Children playing in a residential area is not uncommon. Drivers recognize this fact and expect the presence of children: therefore, "Slow Children At Play" signs are warning of an obvious condition. Our experience and studies by other agencies have shown that attempts to warn of obvious conditions fail to achieve the desired safety benefits. There is no evidence that suggest that these signs prevent accidents or reduce speeds.

As these signs are not recognized by the Manual of Uniform Traffic Control Devices (MUTCD) and there are definite problems associated with them, it is our policy not to install "Slow Children At Play" signs.

*For more detailed information on this topic visit the Traffic Engineering Web page. Under Additional Information you will find a complete explanation on this topic as well as several others.

4. Why Don't They Put Up More Stop Signs

A stop sign is one of our most valubale and effective control devices when used at the right place under the right conditions. It is intended to help drivers and pedestrians at an intersection to decide who has the right-of-way.

One common misuse of stope signs is to arbitrarily interrupt through trafic, either by causing it to stop, or by causing such an inconvenience as to force the traffic to use other routes. Where stop signs are installed as "nuisances" or "speed breakers," there is a high incidence of intentional violation. In those locations where vehicles do stop, the speed reduction is effective only in the immediate vicinity of the stop sign, and frequently speeds are actually higher between intersections. For these reasons, it should not be used as a speed control device.

Well-developed, nationally recognized guidelines help to indicate when such controls become necessary. These guidelines take into consideration among other things, the probability of vehicles arriving at an intersection at the same time, then length of time traffic must wait to enter, and the availability of safe crossing opportunities.

*For more detailed information on this topic visit the Traffic Engineering Web page. Under Additional Information you will find a complete explanation on this topic as well as several others.

5. How to submit a complaint.: You can either contact Public Works directly at 318-673-6300 or you can utilize the Report A Concern, see the attached link below. http://la-shreveport2.civicplus.com/requesttracker.aspx

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RTCC FAQs

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1. Is there any cost associated with integrating with the RTCC?: No there is no monthly service fees, or any fees associated with the service. The only cost that may be associated with the integration could be the FUSUS core box. This will be discussed before integration. The prices of the FUSUS core boxes vary based on how many cameras are integrated. The City of Shreveport is providing some core boxes free of charge.

2. What access does the RTCC have once integrated?: The RTCC only has access to the camera feeds the establishment allows the RTCC to have, all other camera feeds will be blocked from viewing.

3. Where is the data stored?: All footage is stored at the location of the establishment, the only time the RTCC stores data is if footage is recorded by the RTCC. Once recorded that footage is stored in a CJUS compliant vault and is maintained as evidence until released to the proper agency.

4. What if after being integrated I no longer wish to participate?: At any point in time the establishment no longer wishes to participate they simply unplug the FUSUS core box at that point the link for the RTCC to view the camera feeds is no longer available for the RTCC.

5. What does the RTCC look for when monitoring cameras?: The RTCC responds to calls for service on which our assistance is requested, or high priority calls for service. During times that no such calls for service are required, the RTCC monitors camera feeds to search for possible criminal activity.

6. What is a Real Time Crime Center?: An RTCC is staffed 24/7 by analysts whose primary mission is to reduce the number of man-hours required for detectives to find and use video evidence. Also, in priority 1 or life-threatening events, analysts will use cameras to find more information while a patrol officer is in route or on scene.

7. What is the RTCC Registry? Can you watch my doorbell camera from the RTCC?

Citizens often ask, “How can I help?” when it comes to public safety. One of the primary ways residents of Shreveport can help is by sharing relevant video clips from their street facing cameras, like a Ring doorbell.

The registry tool is a way to tell the RTCC and SPD that you have a street-facing camera, and how you can be contacted (e-mail, phone). If any crime happens in your neighborhood, the registry allows the RTCC to request footage in a few clicks.

The RTCC cannot view registry cameras, and can only receive video when a citizen decides to upload it.

You will receive a text and email with a secure link to upload clips requested should you wish to participate.

8. Where do I sign up for the registry?: https://cityofshreveport.fususregistry.com/camera-registry

9. What is the RTCC Business Integration?

Businesses with street facing cameras may sign up with the RTCC Registry application just like any other citizen, but businesses can also purchase a $200 device (one-time cost) or $600 device (depending on how many cameras they wish to share) to allow the RTCC the ability to retrieve clips and review footage.

Any business who integrates directly in this way can provide parameters for how long video is stored, and should they ever wish to remove the integration, they can simply unplug the device.

10. Why is the RTCC located on the 2nd floor of Government Plaza and in the IT department?

This is due to a variety of reasons. The data center that houses all of the technology that runs government services is a 24/7 facility, with all of the battery and generator backup required for power, and two fiber internet connections, allowing the RTCC to stay up and running 24/7.

A RTCC is heavily dependent on technology, and locating it near all of the experts within the IT department allows technology issues and integrations to be resolved quickly and cost effectively.

Furthermore, the RTCC division is an unclassified division, with policies and procedures that match an evidence room. This both allows the IT department to deal with personnel problems quickly and hire more quickly than typical Civil Service or HR processes allow.

Finally, the primary mission of the RTCC is to support public safety, but video evidence and surveillance is used across many departments and is useful in many more situations – from natural disasters to weather events like our recent deep freeze, and more.

11. How does communication from the RTCC work if the RTCC is not within SPD?

During emergency situations, if cameras are found near the event, the RTCC will search the video for anything that can help protect our officers or give them greater insight. During an event, the RTCC Analysts have a radio channel dedicated to conveying information to Caddo 911 Dispatchers, who will then disseminate the information (this allows for 911 dispatchers to continue being the source of information during an event).

For events in the past, detectives will request the aid of the RTCC, and analysts will provide any footage directly to the detective through a secure evidence vault.

12. Why do you want citizens to register their cameras? Doesn’t the RTCC already have cameras being installed on poles?

While the City of Shreveport is installing camera systems on poles, having video evidence within neighborhoods or from participating businesses will help the RTCC have many more cameras available for evidence with the participation of businesses and citizens.

It would be impossible to purchase, build, and install camera systems that could cover the same areas that citizens are able to by participating with the Real Time Crime Center.

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Shreveport Early Start Initiative

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1. Who qualifies for the Shreveport Early Start Initiative?

Must be a resident of Shreveport, La
Families with non-school age children between ages 0 to 3 years
A resident of Shreveport, LA
100 percent of the participants’ incomes will be up to 300 percent of the poverty rate as determined by the Department of Health and Human Services (HHS) poverty guidelines below:

MAXIMUM ALLOWABLE INCOME LIMITS 300% of 2022 FEDERAL POVERTY INCOME GUIDELINES
Family Size	Monthly Income	Yearly Income
2	$4,578	$54,930
3	$5,758	$69,090
4	$6,938	$83,250
5	$8,118	$97,410
6	$9,298	$111,570
7	$10,478	$125,730
8	$11,658	$139,890
9	$12,838	$154,050

2. What is a Type III Early Learning Center Program?

Type III Centers are early learning centers that directly or indirectly receive state or federal funding to provide affordable childcare for low-income, hard-working Louisiana families. These services are available to qualifying families of infants, toddlers, and Pre-K children.

Type III Child Care Centers are:

State Licensed
First Aid/CPR Certified
Health and Safety standards required by State Licensing
Annual Health Department Inspection
Annual Fire Marshall Inspection
Academic Approval is required by the Louisiana Department of Education
Lead Teachers must obtain a CDA within 24 months
Tier 1 Curriculum used in all classrooms
CLASS Observations conducted in all classrooms

You can find out more information by visiting www.caddosmartstart.com to find resources and information on the Centers participating in the scholarships.

3. How will you choose who is selected for the Shreveport Early Start Initiative?: The Caddo Parish Public Schools will select the participants through an application process.

4. How long will the program run?: The Shreveport Early Start Initiative will run for 36 months depending on the age of entry.

5. How is the Shreveport Early Start Initiative being paid for?: The City of Shreveport is using 2,800,000.00 from its general government operating reserves for the Caddo Parish Ready Start Network for Scholarships.

6. Can the Shreveport Early Start Initiative influence other children benefits?: Funding can be layered with other funding sources.

7. If I am unemployed, do I qualify for the Shreveport Early Start Program?: If you are unemployed, you must be registered in the HIRE system with the Louisiana Workforce Commission.

8. Can I contact someone by phone to get more information?: Yes, you can call Johnetta Dotson with Caddo Parish Public Schools at 318-603-6468.

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Shreveport Guaranteed Income Program

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1. How many Shreveport residents will receive guaranteed income?: The Shreveport Guaranteed Income pilot program will serve 110 households for one year. That scope, while enormously significant to participants, does not meet the needs of our entire community. The goal of the Shreveport Guaranteed Income pilot program is to display the positive effects and outcomes of guaranteed income and to be used to advocate for similar programs at the state and federal level.

2. How much is the monthly stipend?: The monthly stipend is $660.00 per selected household.

3. Who is eligible to receive guaranteed income through this pilot?

Shreveport residents who are single parents with an income below 120% of the Federal Poverty level will be eligible and encouraged to apply to participate in this pilot. We are defining a single parent as a mother, father, stepparent, grandparent, caregiver, or legal guardian with a school-age child (Defined as a child at least 3 years old and less than 20 years old as of August 2021). The resident must be functionally single, whether married or unmarried. If unmarried, the resident cannot be living with a partner.

Applicants selected will be informed after approximately three weeks from the close of the application.

4. How will you choose who receives the guaranteed income?: An outside, independent entity will conduct a lottery to select participants from the eligible pool of applicants. Once participants are selected, a second lottery will sort eligible applicants. Participants will be randomly selected into an “treatment intervention group,” and a “control group,.” or a non-participant group. The intervention group will receive the guaranteed income. The control group will NOT receive the guaranteed income, but will be invited to participate in future research activities. The control group allows us to understand the impact of guaranteed income over time amongst two similar groups of people: one who receives guaranteed income and one who does not. People assigned to the non-participant group will not receive a guaranteed income through the program and will not be invited to participate in any further research activities.

5. Will guaranteed income influence other benefits?: The City of Shreveport and our partners are working closely with the United Way of Northwest Louisiana, the Federal Reserve, and other organizations to keep guaranteed income from impacting other benefits such as Child Care Assistance, SNAP, and emergency rental assistance. We will have a link where a benefit calculator will be made available during the application period to determine potential impact as well as financial counselors available to determine if any participants’ benefits will be impacted.

6. Who designed the Shreveport Guaranteed Income Pilot Program?: The City of Shreveport conducted extensive community outreach to design this program led by Mayor Adrian Perkins. Organizations engaged include the Office of Community Development, United Way of Northwest Louisiana through the Shreveport Financial Empowerment Center, Power Coalition for Equity and Justice, Shreveport Public Assembly & Recreation, and many others.

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Solid Waste

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1. How long must my tree limbs be cut to be collected?: All limbs must be cut less than 6 feet in length.
city ordinance.

2. Did you know the solid waste collection industry is the 5th most deadliest job in the U.S.?

Here's How You Can Help:

Avoid Distractions while driving, such as texting and cell phones.
Slow Down when approaching a solid waste truck. Stop if necessary to allow workers to do their job.
Look For Workers before attempting to pass the truck.
Check For Traffic approaching from the opposite direction before going around the truck.

Click on the link below for more information about the Slow Down to Get Around safety campaign.

Slow Down to Get Around

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Streets & Drainage

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1. Office Hours and location: Hours
7:00 a.m. - 4:00 p.m. - Fall/Winter
6:30 a.m. - 3:00 p.m. - Spring/Summer
Location
1935 Claiborne Ave
Shreveport, LA 71103

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Traffic Engineering

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1. How are speed limits Established?: test

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Universal Digital Access

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1. What is Universal Digital Access?: Universal Digital Access is a new initiative of the City of Shreveport and Shreve Memorial Library to provide free, home internet access using the city’s cellular network. The service is provided free of charge to Shreve Memorial Library cardholders located within the coverage zone of the city’s cellular network.

2. Who is eligible?: Any Shreve Memorial Library cardholder located within the coverage zone of the city’s cellular network is eligible for the service.

3. How do I know if I live in the coverage zone?: To find out if you live within the coverage zone, https://smartinternet.shreveportla.gov/ and input your address into the form. The website will then determine whether your address falls within the coverage zone. If so, the site will advise you to visit the Shreve Memorial Library branch to obtain a Universal Digital Access kit.

4. How does it work?: The Universal Digital Access service is a point-to-point wireless network riding on the library’s existing fiber. The library will issue devices to card-holding citizens that live in the coverage zone; allowing them to connect to that network and utilize the service.

5. Is Universal Digital Access available at all library branches?

No, Universal Digital Access will be available on November 1, 2022, at the following Shreve Memorial Library branches:

Atkins Branch, 3704 Greenwood Road

Cedar Grove-Line Avenue Branch, 8303 Line Avenue

Hollywood/Union Avenue Branch, 2105 Hollywood Avenue

6. Why is the service not available at all Shreve Memorial Library branches?: The pilot libraries selected are in the most disconnected areas of the city according to our coverage map. Our goal is to eventually extend services to additional branches, how soon we’re able to expand is dependent on available funding.

7. How can I get a Universal Digital Access Kit?: Visit one of the following Shreve Memorial Library branches listed above to check out a Universal Digital Access Kit. You will need to present your Shreve Memorial Library card and provide your address to verify that you live within the coverage zone.

8. Is there a limit to how many Universal Digital Access kits I can check out?: Yes, Universal Digital Access kits are limited to 1 kit per cardholder.

9. Do I need to sign up for Universal Digital Access?: No, Universal Digital Access is available to anyone in the coverage zone with a Shreve Memorial Library card. Universal Digital Access kits are limited and will be available on a first-come, first-serve basis.

10. How long can I keep the Universal Digital Access Kit?: Universal Digital Access kits can be checked out for a period of 6 months. At the end of the 6 months, the kit will need to be returned to the library branch from which it was checked out. The kit can be checked out again as long as there are no prior holds on the kit.

11. What happens if I don’t return the kit or lose the kit?: Kits not returned or lost will incur a $350 loss fee. Kits that are returned damaged will incur a $50 partial damage fee. Damages can include but are not limited to missing chargers, broken antennae, etc.

12. Who do I contact if I have technical issues with the device?: For technical support, please contact the branch from which the device was checked out. If library staff are unable to solve the technical issue, a support ticket will be created for further assistance.

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W & S Customer Services

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1. Who may I contact to get assistance with paying my water bill?: Caddo Community Action Agency - (318) 861-4808
Socialization Services - (318) 671-5800

2. How many meters are read each month by the Department of Water and Sewerage?: Approximately 81,000. The meters are read manually by a Meter Reader.

3. How many water accounts does the Department of Water and Sewerage service?: Approximately 65,000. The amount varies each month depending on how many accounts are set up,

4. When will my meter be read?: The Department of Water & Sewerage has divided Shreveport into 19 geographical areas - - one for each working day of the month. Where you live determines the day your meter is read, the date your bill is mailed and the date your payment is due.

5. How is my monthly water bill calculated?

The monthly water service includes a customer charge and a usage charge. The customer charge will always appear on your water bill regardless of how much or how little water you use. It is the service charge that helps recover the cost of meter reading and maintaining the water distribution and wastewater collection systems. The water usage charge is for the amount of water you use during the month.

The wastewater usage charge for residential customers is based on an average of the amount of water you used during the previous winter months (AWC) or your current month's use, whichever is less.

The wastewater usage charge for non-residential customers is based on your current month's use.

6. What is wastewater?: Wastewater is the used water that goes down the drain in homes and businesses. The wastewater is collected in the City's wastewater collection system and treated at the Lucas or the North Regional Wastewater Plants.

7. What is Average Winter Consumption (AWC) and how is it calulated?

"Average Winter Months Consumption" is calculated before the first billing cycle in May. An Account must have actual consumption for the months of November, December, January, and February. Of these four months, the month with the highest consumption and the month with the lowest consumption are rejected. The consumption for the remaining two months is then averaged to arrive at the "Average Winter Months Consumption" which will determine the maximum amount charged for sewerage.

Example of Calculation:

Billing Month Service Dates Water Consumption

November 2014 10/29/2014 - 11/29/2014 12,000 gallons

December 2014 11/29/2014 - 12/29/2014 18,000 gallons

January 201512/29/2014 - 01/31/2015 11,000 gallons

February 20151/31/2015 - 2/28/2015 14,000 gallons

In the example above, December is the month with the highest water consumption and January is the month with the lowest usage - these months are not used in the calculations. 12,000 (November consumption) + 14,000 (February consumption) = 26,000 26,000 / 2 = 13,000 gallons "Average Winter Months Consumption"

If an account does not have history to calculate, the AWC set by the city is 6,000 gallons.

8. How is my meter read?: To ensure that our customers are charged fairly, the Department of Water & Sewerage uses meters to measure water consumption. We routinely replace meters to ensure their accuracy. Your meter is read monthly by a trained meter reader who uses a handheld computer. The computer will reject any unusual reading that is out of normal usage pattern. This feature ensures that meters are read accurately. After the information on the handheld is entered into the mainframe computer, the meter reading is checked against narrower standards of your historical use (this is called pre-bill audit). If the reading appears too high or too low, another meter reading will be taken before the bill is prepared. Even though we strive for perfection, on occasions a meter will be misread. If you ever have a question about your meter reading or your water bill, please call us at 318-673-5510. We will be happy to check it out for you.

9. How do I read my water meter?

First, you need to find your water meter. Generally, your water meter is located in the front of your property between the edge of the road pavement and your property line. It is housed in an in-ground meter box, which helps protect it form the elements. Carefully remove the lid by using a screwdriver or pliers. Visually examine the area around the meter to make sure there are no harmful insects or other animals. If you have problem locating your meter, please call the Call Center at 318-673-5510 for assistance.

Second, your water meter has a set of dials, similar to the odometer of a car, that rotate as water passes through the meter, whether used or lost. With your back to the house, simply read the numbers the numbers from left to right to get a reading. Compare this reading to the "current" reading on the statement.

If your reading is not correct (high or low) on your current statement please call the Department of Water and Sewerage at 318-673-5510 as soon as possible to have your meter reread.

10. Can I have my meter re-read and is there a charge?: Yes, you can have your service meter re-read if you believe that an error in reading has occurred. There is no charge to re-read your meter if the original reading is found out to be incorrect. If the original reading is found to be correct, there will be a $20.00 charge for the re-read.

11. How can I check to see if I have a private leak?

There are 2 Methods in which you may check to see if you have a private leak.

METHOD 1
Turn off all water taps inside and outside your home. Record the meter reading and return two to three hours to check for movement. If the reading has changed or the dial needle has moved, you may have a private leak.

METHOD 2
Many meters have a small red (or blue) trangle on the meter face, designed to detect even small leaks. If the red triangle is moving when you have all the water off inside and outside your home, you may have a private leak.

Common sources of leaks: toilet that is running; a constant drip in a sink or outdoor faucet; a loose or dripping washer connection; a home water treatment unit; an evaporative cooling unit; or a sprinkler system.

12. How do I check my toilet for leaks?

The Department of Water and Sewerage reminds its customers that toilet leaks waste hundreds of gallons of water each day.

The good news is that toilet leaks are easy to diagnose and fix. Simply put a few drops of food coloring in the tank and wait 10 to 15 minutes. If the water in the bowl is colored, you have a leak. Most toilet leaks are the result of deteriorated flappers and outflow tubes that are simple and inexpensive to repair.

Also, remember unnecessary flushes can waste up to five gallons of water per flush. Don't use your toilet for a trash can.

13. What are some commons sources of water leaks?: Common sources of leaks are toilet that is running, a constant drip in a sink or outdoor faucet, a loose or dripping washer connection, a home water treatment unit, an evaporative cooling unit, or a sprinkler system.

14. How can I manually monitor my water use?

Reading your water meter/s regularly helps to identify any changes in your water use over time and can act as a trigger for maintenance. By taking meter readings on a regular basis, you can identify problems in water use without having to call a plumber.

1. The best way to find out what the highest water-using device/activity is at your house is to perform a water use audit.
2. You can use a paper log of your meter readings to assist you with monitoring your water use. To help you understand your average daily water use, start off by taking meter readings at the same time each day over a period of one week. If you think your daily water use seems quite high, take more readings throughout the day and compare the differences.

Once you understand your normal water use patterns, change the reading frequency to every two weeks so you can keep a close eye on any intermittent problems which may occasionally pop up.

15. Why is drinking tap water better?: Tap water has it all over bottled water. First, it's significantly cheaper, pennies per gallon as opposed to more than a $1.00 per bottle. Second, tap water undergoes more -- and more extension -- testing. Tap water is disinfected, filtered to remove pathogens and tested for E. coli, fecal coliform, bacteria, cryptosporidium, giardia, viruses most synthetic organic chemicals. There is no requirement that bottled water be disinfected or filtered or that it be tested for those elements. Third, less than 30 percent of water bottles are recycled. The rest end up on roadsides, in landfills, and in our lakes and river. It make sense for financial, health and environment reasons to kick the bottle.

16. Tips for saving water in the bathroom.: The bathroom is where you can make the most substantial reduction in personal water use. More than 50% of the water used in an average home is used in the bathroom. (http://www.epa.gov/watersense/waterefficiency/whatyoucando.html)
1. Stop using the toilet as an ashtray or wastebasket. Everytime you flush a cigarette butt, facial tissue, or other small bits of trash, you waste 5 to 7 gallons of water.
2. Take shorter showers. Long, hot showers can waste 5 to 10 gallons every unneeded minute. Limit your showers to the time it takes to soap up, wash down, and rinse off.
3. Reduce flushing water. Put an inch or two of sand or pebbles inside each of two plastic bottles to weigh them down. Fill them with water and put them in your toilet tank, safely away from operating mechanisms to reduce the fill amount.
4. Install water-saving showerheads or flow restrictors. Your local hardware or plumbing supply store stocks inexpensive water-saving showerheads or restrictors that are easy to install.
5. Take baths. A partially filled tub uses far less water than a long shower, but a short shower uses less than a full tub.
6. When shaving and brushing your teeth, don't leave the water running. Run as much as you need, then turn off the tap until you need more.

17. Tips for saving water in the kitchen.: You can conserve water in your kitchen without sacrificing taste and cleanliness.(http://www.epa.gov/watersense/waterefficiency/whatyoucando.html)
1. Automatic dishwasher claim the most water in kitchens - about 12 gallons per run. Make sure the washer is fully loaded before you turn it on.
2. Don't rinse the dishes in the sink before you put time in the dishwasher. Scrape them clean and let the machine do the rest.
3. If you wash dishes by hand, don't leave the water running for rinsing.
4. Don't let the faucet run while you clean vegetables; Just rinse them in a stopped sink or a pan of clean water.
5. Keep a bottle or pitcher of drinking water in the refrigerator. Running tap water to cool it off for drinking water is wasteful.

18. Tips for saving water while doing the laundry.: Many washing machines use 40 or more gallons of water per load, whether the washer is stuffed full or loaded with only a couple of socks. (http://www.epa.gov/watersense/waterefficiency/whatyoucando.html)
1. Save up for a full load and make your water work efficiently.
2. Set your machine for a lesser load, if it can be adjusted.
3. For hand laundering, put a stopper in the washtup for both wash and rinse. Don't let the faucet run.

19. Tips for saving water outdoors.: 1. Water before 5:30 a.m. or after 6:00 p.m. and avoid watering on windy days. If you sprinkle your lawn under the hot midday sun, you will lose as much as 30% of your water to evaporation.
2. Avoid sprinklers that spray a fine mist, which increases evaporation. Lawns can only absorb water so fast. It's better to water your lawn for three, 10-minute sessions (with each session 30 minutes apart) than it is to water steadly for 30 minutes and cause runoff.
4. Water your lawn only when the grass does not spring back up when you step on it. Keep grass at least two inches high to shade roots and hold moisture. (ttp://www.arhomeandgarden.org/lawns.htm)
5. Plant drought-resistant trees and plants. Water trees slowly, deeply, and infrequently to encourage deep rooting. (http:///www.arhomeandgarden.org/landscaping.htm)
6. Aerate lawns regularly and put a layer of mulch around trees and plants to reduce evaporation and discourage weed growth. Weeds are water thieves, so keep the garden free of them.
7. Keep track of how long you water. A kitchen timer is a handy reminder for turning off sprinklers.
8. Make sure sprinklers cover just the lawn or garden, not sidewalks, driveways, and gutters.
9. Use a spray nozzle with a cutoff handle on your hose so water doesn't flow continuously. Your garden hose can pour out 600 gallons or more in only a few hours. Thousands of gallons can be lost in a very short time.
10. Check your hose connections often for leaks. Leaks outside the house may not seem as bad because they are not as visible. But, they can be just as wasteful as leaks inside.
11. Don't run the hose while washing your car. Clean the car with a pail of soapy water. Use the hose just for rinsing.
12. Use a broom or leaf blower, not a water hose, to clean driveways, sidewalks and patios.

20. How can I prevent my pipes from freezing?: •Disconnect all gardening hoses and install covers on all outside faucets.
•Keep your house temperature at 68 degrees or higher, even if you're leaving the house for an extended period of time.
•Open cabinet doors below sinks to allow heat from the home to circulate.
•Identify the location of the main water valve and the valve on your water heater. (Learning the location of these valves may come in handy during an emergency.)
•Wrap pipes nearest exterior walls and in crawl spaces with pipe insulation or with heating tape. This can prevent freezing, especially for interior pipes that run along outside walls.
•Close all windows near water pipes; cover or close open-air vents. Freezing temperatures combined with wind drafts can cause pipes to freeze more frequently.
•Heat your basement and consider weather sealing your windows.
•Insulate outside walls and unheated areas of your home.
•If you plan to be away from home for an extended period of time, shut off water supply valves to your washing machine.

21. How do I monitor freezing pipe conditions?: •Allow a faucet to drip slightly (lukewarm water) in order to minimize freezing.
•The first sign of freezing is reduced water flow from a faucet.
•Check your faucets for water flow and pressure before you go to sleep and again when you wake up.
•Check pipes around your water meter, in unheated areas, near exterior walls and in crawl spaces.
•These tend to be vulnerable to freezing conditions.
•Identify cold air drafts coming in from a flue or chimney chase and caulk gaps that are near pipes.

22. What can I do if my pipe freezes?: •If a faucet or pipe inside your house freezes, you can thaw it using a good hair dryer. (For safety purposes, avoid operating a hair dryer around standing water.)
•To thaw a frozen pipe, heat water on the stove, soak towels in the hot water and wrap them around cold sections of the pipes.
•When thawing a pipe, start thawing it nearest to the faucet. Make sure the faucet is turned on so that melted water can drip out.

23. What do I do if a pipe bursts?: •Shut off water at the main valve. Call the Department of Water and Sewerage emergency line at 673-7600.
•If the break is in a hot water pipe, the valve on top of the water heater should be closed.
•Call a plumber. Keep an emergency number nearby for quick access.

24. My Blue Recycling Can has not been picked up. Who do I contact?: Recycling Customer Service - 1-888-347-7288
or
Public Works/Solid Waste - 318-673-6300

25. My Green City Garbage Can has not been picked up. Who do I contact?: Public Works/Solid Waste - 318-673-6300

26. Where do I locate my water usuage on my water bill?

On the top left hand corner, there is a graph that illustrates usage. It shows how much was used this billing cycle, last month's billing cycle, and the usage a year ago.

27. What is the customer service number?: You may contact customer service at 318-673-5510.

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Water and Sewerage

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1. Why does my water have an odor?: There are several reasons why water has an odor or bad taste. During periods of dry weather the waters in Cross Lake (our drinking water) loses oxygen and needs to be aerated. The lines need to be flushed also to help the taste and odor.

2. How can I get a water leak repaired?: A water leak that is on the city's side of the meter can be reported to the 24-hour Emergency Dispatcher at 673-7600. The citizen is responsible for repairs on their side of the water meter.

3. Where is the Wastewater Treatment Plant located?

11301 E. Kings Hwy.

Shreveport, LA 71115

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