Why is the RTCC located on the 2nd floor of Government Plaza and in the IT department?

This is due to a variety of reasons. The data center that houses all of the technology that runs government services is a 24/7 facility, with all of the battery and generator backup required for power, and two fiber internet connections, allowing the RTCC to stay up and running 24/7.

A RTCC is heavily dependent on technology, and locating it near all of the experts within the IT department allows technology issues and integrations to be resolved quickly and cost effectively.

Furthermore, the RTCC division is an unclassified division, with policies and procedures that match an evidence room. This both allows the IT department to deal with personnel problems quickly and hire more quickly than typical Civil Service or HR processes allow.

Finally, the primary mission of the RTCC is to support public safety, but video evidence and surveillance is used across many departments and is useful in many more situations – from natural disasters to weather events like our recent deep freeze, and more.

Show All Answers

1. Is there any cost associated with integrating with the RTCC?
2. What access does the RTCC have once integrated?
3. Where is the data stored?
4. What if after being integrated I no longer wish to participate?
5. What does the RTCC look for when monitoring cameras?
6. What is a Real Time Crime Center?
7. What is the RTCC Registry? Can you watch my doorbell camera from the RTCC?
8. Where do I sign up for the registry?
9. What is the RTCC Business Integration?
10. Why is the RTCC located on the 2nd floor of Government Plaza and in the IT department?
11. How does communication from the RTCC work if the RTCC is not within SPD?
12. Why do you want citizens to register their cameras? Doesn’t the RTCC already have cameras being installed on poles?