Form Center

Step One

SFD Citizen Survey
1. Do you live in the city of Shreveport?
1. Yes
1. No
2. Do you work in the city of Shreveport?
1. Yes
1. No
3. Are you involved in any of the following organizations or groups?
1. Political
2. Business
3. Schools
4. Religious
5. Sports
1. Service
2. Homeowners
3. Seniors
4. Other (please specify)
Other (please specify)
4. What is your general impression of the Shreveport Fire Department?
5. If you have interacted with the Shreveport Fire Department in any of the following, how would you rate the interaction? Excellent, good, average, poor, NA
Fire Administration
Emergency Medical Services
Fire Emergency
Fire prevention (inspections, public education programs, investigations)
Other Emergency
Public Service Calls or Programs
Community Outreach Programs
Smoke Alarm Installation or Home Inspection
6. How would rate the overall satisfaction with the service provided by the call taker?
1. 3
2. 2
3. 1
4. 0
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7. How would you rate the Shreveport Fire Department in the following areas? Same rating as in 5
Cost Effectiveness
Ability to respond quickly
Customer Service (Friendliness, thoroughness, etc.)
Quality of service
Professionalism (grooming, uniform, etc.)
8. How do you perceive the following Shreveport Fire Department Facilities?
Fire Station or Fire Division
Comment
9. Are you satisfied with the Shreveport Fire Department’s communication with the community?
1. Yes
2. No
10. How would you like the Shreveport Fire Department to communicate with you?
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11. Where do you believe the Shreveport Fire Department should provide additional fire and life safety community outreach
1. Businesses
2. Community Groups
3. Schools
4. Senior Center/Houston
5. Other
12. List two challenges you see the Shreveport Fire Department facing in the next three years.
13. List three values you feel are essential for the Shreveport Fire Department employees to adhere to.
14. What do you feel the Shreveport Fire Department can do to improve itself?
15. If you would like to further explain ANY of your answers, please do so in the text box below.

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